Online form for claims
Please go through two steps:

Step 1 - answer the following questions regarding your claim.
Step 2 - possibility to send pictures and documents.


Fields with star (*) are mandatory.
* Please enter your contact details
First name
Last name
E-mail
Company
Postal code
City
Telephone or mobile
Country
Enter the shipment number
See GEODIS freight invoice
* Date of incident
DD-MM-YYYY
* Address or location of incident
* Mode of transportation
* Type of claim
Choose the category which best describe your claim
* Describe the incident
Please include all your comments and details
* Details of the object(s)
Number of claimed pieces / items
Commodity
Weight of claimed pieces / items
Value of the claimed pieces / items
Currency for above value
Transport document number
Transport document date
Your booking contact person at GEODIS
* INCOTERM 2020
Choose the INCOTERM for the shipment
Transport Origin Country
Transport Destination Country
Customer reference
Enter a reference. We will use it througout the process.
STEP TWO -  If your claim is about Damage or Loss of goods, please always provide your Purchase Invoice and Sales Invoice for the concerned goods. Please share the documents and pictures via mail.