We build our offerings around three sturdy foundations: Enterprise, Cloud and Mobility. Within these three strategic areas, we will discuss how you can take your investments to the next level.
We will also talk about your present investments in everything from the core communication server (MiVoice MX-ONE), via your contact center (MiContact Center Solidus), to all your different collaboration solutions (i.e. MiCollab, CMG and terminals).
In the course of these two days you will see and get hands-on demonstrations on all our new products & solutions. We will also talk about how these areas merge and how you in the best way can use your Mitel solutions today - and tomorrow. During these two intensive days, we all will share our experiences, knowledge and ideas.
Mitel Customer Experience Days (MCED16) is for:
Decision makers and operational managers (IT, operations, customer service and telephony managers)
Users of Mitel applications (attendants, receptionists, customer service agents and other user groups)
Technically knowledgeable and interested
The focus in the break-out sessions will be:
1. Case studies
where a number of our customers present operational challenges, needs and requirements and how the solutions were realized.
2. Practical seminars
where we show you how to, in an easy way, use and benefit from different Mitel solutions.
3. Product news
- the latest of the greatest.
4. Seminars with a consultative approach
in which we talk about the pros and cons of things to consider and challenges for your organization.
The program of plenary and break-out sessions can be downloaded here:
Plenum sessions will be held in English and the break-out sessions will be in the Nordic languages and in English. For more information about the different languages in the break-out sessions, please download the full agenda for the break-out sessions.
Wednesday April 27th
10:00 - 12.00 - Mitel Customer Experience Days
12:00 - 13.00 - Lunch
13:00 - 15.45 - Break-out sessions
16.15 - 17.15 - Activity time!
19.00 - late - Dinner & entertainment
Thursday April 28th
09:00 - 10.00 - External speaker
10.10 - 12.10 - Break-out sessions
12:10 - 13.00 - Lunch
13.00 - 14.10 - Break-out sessions
14.20 - 15.20 - External speaker & sum up